Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?


Shipping & Delivery

What are your delivery times?

All orders will be shipped out within 1-3 business days. Personalization order will be shipped out within 3-5 business days.

No delivery service will be provided on Sundays and Public Holidays.

How much will shipping cost?

Hong Kong, Macao:

Free SF Express shipping is provided for all orders above HKD300.
For orders below HKD300, a fee of HKD30 will be charged.


Free SF Express shipping is provided for all orders above NTD1200.
For orders below NTD1200, a fee of NTD120 will be charged.


Free SF Express shipping is provided for all orders above HKD600.

For orders below HKD600, a fee of HKD40 will be charged depends on the weight and size of items.

For the rest of area:

Click Here to get the detail of Shipping Cost.

Shipping cost and delivery times will be calculated at checkout.

Can you provide worldwide shipping?

We offer express delivery to most locations with tracking available. ​In a few locations around the world we don’t offer an express option. This is because the current express services in those regions aren’t reliable enough, or there are currently no options available in that region.

How to track my order?

A tracking link directing you to the shipper’s portal will be sent to you via email once your order has shipped, or you can view “Order Status” after logging into your account.

Why is my tracking number not valid?

If this is the case, you order has already packed and waiting SF express to pick up the parcel. Their website have not update the latest status yet. Please wait for another 1-2 days and check on the status again.

Do I need to pay for customs Fees?

Extra duties and taxes may apply to the following regions: Asia, South America, Africa, and some European countries. Dude & Bestie will not be responsible for any customs and duties charged to a customer. If you’d like to find out more please email our support team.

Returns & Exchanges

How do I return my product?

We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 14 days of delivery for a full refund (including shipping*).

If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please contact as we would love to help you exchange or refund your purchase if returned within 14 days of delivery. There are a few things to note: the return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in original condition and in the original packaging.

*If you are eligible, we’ll email a prepaid returns slip to you.

How do I exchanges for my product?

We will happily help you process an exchange within 14 days of delivery. The item will need to be returned to us in its original condition with packaging intact. Please reach out to for help.

Can i return or exchange in-store?

You can return your order at Dude & Bestie Official Stores in Hong Kong. 

You will have to make a return request via email for returns first, and present the order number along with the items you wish to return or exchange at our stores. 

My Order

Can I cancel my order?

Certainly. If you decide to cancel your order, a 6% transaction fee will apply to cover processing costs. Please contact our customer support at to initiate the cancellation and refund process. Thank you for your understanding.

What if I receive the wrong or faulty product?

Simply email our support team with your order details. We will arrange replacement for your items.

Forgot to enter a promotion code when you checkout?

Please send us an email at along with your order number and the promotional code you would like to apply. We will try our best to revoke the order and apply the discount for you if it is applicable.

However, we will not be able to make adjustments after 3 days of purchasing.  

Not receiving a confirmation email?

Please be sure to check your spam/junk folder of your mailbox. If there is still no confirmation email found, please email us at for further assistance. 

What are my payment options?

Payment options in your region will be displayed at checkout. These generally include most major credit cards, as well as Paypal, Google Pay, Apple Pay, Alipay, Wechat Pay & FPS.

What currency can I pay in?

Depending on where you're browsing from, we try to select the best currency for you to pay in. All transactions are processed in the currency shown on the product and checkout pages.

Get in touch

Have questions about your order, or a general enquiry?