In your shipment confirmation email you will receive a tracking number, This is also applicable for those who have opted for guest checkout.Please contact us at email@example.com or on live chat for further assistance.
You can amend the shipping address before your order is dispatched. Once the order has been dispatched, you need to contact the courier company for changing your address.
Please note that any additional shipping charges will be borne by you.
You cannot amend the size or color of the item, remove or add items, or change the payment mode. Please contact us at firstname.lastname@example.org or on live chat for further assistance.
Our return policy is only applicable for any items purchased online(sale items and customized items are excluded), within 14 days of receiving your order.
If you purchase in our retail stores, only applicable for exchange with 7 days but cannot be returned.
For further details, please refer to our Return & Exchange Policy.
Repair service for backpacks and bags are 1 year, half year for wallets and accessories.
Refer detail to our warranty policy
The prices reflected on DUDEBESTIE.COM are the same as the prices in all Dude & Bestie retail stores in Hong Kong. But the final price may affected by different promotion.
All prices displayed are exclusive of any shipping charges. Shipping charges will be calculated at the checkout page.
Dude & Bestie will not be liable for any errors in the pricing of items purchased on DUDEBESTIE.COM. If there are any changes, DUDEBESTIE.COM will contact you before proceeding with the order.
Online and retail stores may have similar promotions, but they might not be identical. We might also run exclusive online promotions that are not available in retail stores.
For further enquiries, please check with our customer service department at email@example.com or your nearest retail store.
We provide different shipping method according to the delivery destination.
The shipping method and shipping fees will be calculated at checkout
We are committed to delivering your order at the soonest in compliance with the rules and regulations of the authorities at the delivery destination.
Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorization, online security checks and stock availability.
If the items belong to：Discounted item(s)、Customized item(s) or gift card will not be accepted.
We want you to love your Dude & Bestie purchase. Try them in the comfort of your home and if you are dissatisfied with the item(s), return it within 14 days of receiving your order.
Refer to "Returns & Exchanges" for returns application and process.
Having an account with DUDEBESTIE.COM will speed up the checkout process and allow you to keep track of your orders.
You can sign up for an account before shopping or create one before you head to checkout. You will earn rewards point when purchase online and use it as our offline store.