TERMS OF SALE FOR CUSTOMIZED PRODUCTS
Effective Date: June 22, 2026

Please read these Terms of Sale for Customized Products ("Terms") carefully before uploading any content, utilizing our automated optimization tools, or submitting an order. This document constitutes a legally binding agreement between you ("Customer," "you," or "your") and our company ("Company," "we," "us," or "our").

By checking the agreement box, uploading assets, or placing an order for custom-printed merchandise ("Products") on this website (the "Platform"), you acknowledge that you have read, understood, and agreed to be bound by all the provisions set forth herein.

1. Customer-Submitted Content & Intellectual Property Warranty

1.1 Ownership and License Grant
For any photographs, graphics, logos, text, designs, or other materials you upload to the Platform (collectively, "Customer Content"), you retain your underlying ownership rights. However, by submitting Customer Content, you grant the Company a perpetual, irrevocable, worldwide, royalty-free, sub-licensable, and transferable license to use, reproduce, modify, crop, adapt, and print such content solely for the purpose of fulfilling your order and manufacturing your customized Products.

1.2 Absolute Intellectual Property Warranty
You expressly represent, warrant, and covenant that you are the sole creator and legal owner of the Customer Content, or you possess explicit, valid, and legally binding written authorization, licenses, or permissions from the rightful copyright, trademark, or publicity right holder to utilize and commercially reproduce the images. The reproduction, printing, and sale of the Customer Content by the Company will not violate, misappropriate, or infringe upon the intellectual property rights, privacy rights, publicity rights, or any other proprietary rights of any third party anywhere in the world.

⚠️ Prohibited Content Notice: Pursuant to the Copyright Ordinance (Cap. 528 of the Laws of Hong Kong) and international intellectual property treaties, the unauthorized commercial reproduction of copyrighted assets is strictly illegal. You are strictly prohibited from uploading any proprietary intellectual property belonging to third parties without verified enterprise-grade licensing. This includes, but is not limited to: Disney/Marvel/DC characters, anime/manga imagery, video game assets, corporate trademarks, luxury brand logos, celebrity likenesses, and pop culture iconography.

2. Comprehensive Indemnification and Liability Release

2.1 Customer Hold-Harmless Obligation
To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company, its parent entities, subsidiaries, affiliates, directors, officers, employees, agents, and manufacturing partners from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including, without limitation, reasonable legal fees, expert witness fees, and court costs) arising out of or directly/indirectly relating to:

- Any breach or alleged breach of your representations and warranties outlined in Section 1.
- Any third-party claim or lawsuit alleging that the Customer Content infringes upon a copyright, trademark, patent, trade secret, right of privacy, or right of publicity.
- Any regulatory action taken by authorities (such as Hong Kong Customs and Excise) regarding unauthorized merchandise processing initiated by your submission.

2.2 Sole Responsibility for Content
The Company operates strictly as a technical fulfillment provider and custom printing house. We do not independently verify the chain of title or licensing rights for every file uploaded by users. The legal risk and liability for all submitted content rest exclusively and entirely upon the Customer.

3. AI-Powered Image Optimization & System Utility Disclaimers

3.1 Strict Frequency and Usage Limitations
The Platform integrates proprietary, automated Artificial Intelligence ("AI") utilities designed to assist users with image enhancement, upscaling, background removal, and asset optimization ("AI Processing"). To preserve server integrity, maintain bandwidth capacity, and prevent system abuse, the following strict quota rules apply:

- Quota Restriction: Each user account, session, or IP address is strictly limited to a maximum of three (3) AI Processing requests within any rolling one (1) hour window.
- Exceeding the Quota: If you exhaust your allocated three (3) AI adjustments within the one-hour timeframe, the AI enhancement toggle will automatically lock out. You may still upload raw, unoptimized Customer Content and proceed to checkout, but automated AI processing will be completely unavailable until the cooldown period expires. Residual orders will either be printed as-is or queued for manual human verification by our internal design team, at our sole discretion.

3.2 AI Performance and Result Disclaimers
AI Processing tools are provided on an "as-is" and "as-available" basis. The Company makes no representations or warranties, express or implied, regarding the aesthetic quality, precision, accuracy, or suitability of the AI-modified output. The ultimate quality of the printed Product remains fundamentally dependent on the DPI, lighting, and resolution of your original file submission. Artifacts, improper background cropping, or color distortions generated by the AI tool shall not constitute product defects or grounds for replacement.

4. Proprietary Seller Content & Curated Art Styles

4.1 Ownership of Platform Assets
The Platform features various pre-designed templates, typography packages, borders, asset libraries, and curated artistic filter overlays ("Art Styles") made available to assist you in designing your Product. All intellectual property rights in and to these Art Styles, fonts, and structural elements remain the exclusive property of the Company or its third-party licensors.

4.2 Limited User License
When you apply a selected "Art Style" to your design, the Company grants you a limited, revocable, non-exclusive, non-transferable license to use said style solely within the boundaries of the Platform to create and purchase the physical Product from us. You are strictly forbidden from downloading, exporting, extracting, or reverse-engineering our Art Styles for use with external printing services, personal portfolios, or independent commercial ventures.

5. Prohibited Content Categories & Absolute Right of Refusal

5.1 Content Restrictions
In addition to the IP restrictions noted in Section 1, you agree not to upload any Customer Content that, in the sole and absolute discretion of the Company, contains elements that are:
- Obscene, pornographic, indecent, or containing explicit nudity or overt sexual acts.
- Defamatory, libelous, harassing, threatening, or invasive of personal privacy.
- Inciting violence, hate speech, or discrimination based on race, ethnicity, gender, religion, sexual orientation, or nationality.
- Deemed politically sensitive, subversive, or in violation of national security or public order laws under the jurisdiction of the Hong Kong Special Administrative Region.
- Otherwise harmful to the brand equity, ethical standards, and corporate reputation of the Company.

5.2 Right of Cancellation and Verification
The Company reserves the right, but does not assume the obligation, to monitor and review any incoming Customer Content. We reserve the absolute right to reject any design, cancel the corresponding order, and issue a refund (minus any payment processing or administrative overhead costs) at any point prior to physical production if a file violates our safety policies, ethical codes, or legal guidelines.

6. Manufacturing Disclaimers, Color Variances, & No-Refund Policy

6.1 Finality of Custom Orders
Because customized Products are manufactured uniquely to your individual specifications (using your distinct images and chosen Art Styles), they hold no resale value. Consequently, all sales are final. Once an order has entered the production queue, it cannot be edited, modified, canceled, returned, or exchanged under any circumstances.

6.2 Display Calibration vs. Physical Print Reality
You acknowledge and accept that the colors displayed on your computer monitor or mobile screen (utilizing the RGB spectrum) may vary noticeably from the physical ink-on-substrate application (utilizing CMYK or direct-to-product printing processes). Such natural color variances, tonal shifts, or slight micro-alignments fall within acceptable global manufacturing tolerances and do not qualify as a product defect or printing error.

6.3 Defective Merchandise Exceptions
In the highly exceptional event that a Product arrives with a clear physical manufacturing defect or a severe, verified printing error where the wrong file was applied, you must notify our customer care team via email within forty-eight (48) hours of delivery tracking confirmation. Approved claims will be resolved solely via a complimentary replacement reprint of the originally submitted design.

7. Governing Law and Jurisdiction
These Terms, along with any transitional disputes arising out of the purchase of customized Products, shall be governed by, interpreted, and enforced in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR), without giving effect to any principles of conflicts of law. Any legal actions, suits, or proceedings arising out of or relating to these Terms shall be instituted exclusively in the courts of Hong Kong.