Below FAQ are some common concerns of our clients before purchasing the items, if you have other questions, please just send it to
To check on your order status, sign in to your account and refer to My "ORDER HISTORY". Your order status is reflected next to your order number.

In your shipment confirmation email you will receive a tracking number, This is also applicable for those who have opted for guest checkout.

Please contact us at or on live chat for further assistance.

You can amend the shipping address before your order is dispatched. Once the order has been dispatched, you need to contact the courier company for changing your address.

Please note that any additional shipping charges will be borne by you.

You cannot amend the size or color of the item, remove or add items, or change the payment mode. Please contact us at or on live chat for further assistance.

Our return policy is only applicable for any items purchased online(sale items and customized items are excluded), within 14 days of receiving your order.

If you purchase in our retail stores, only applicable for exchange with 7 days but cannot be returned.

For further details, please refer to our Return & Exchange Policy.

Our repair service is only applicable for any items purchased in our retail stores, official website or official stockiest (sale items and customized items are excluded).

Repair service for backpacks and bags are 1 year, half year for wallets and accessories.

Refer detail to our warranty policy

The prices reflected on DUDEBESTIE.COM are the same as the prices in all Dude & Bestie retail stores in Hong Kong. But the final price may affected by different promotion.

All prices displayed are exclusive of any shipping charges. Shipping charges will be calculated at the checkout page.

Dude & Bestie will not be liable for any errors in the pricing of items purchased on DUDEBESTIE.COM. If there are any changes, DUDEBESTIE.COM will contact you before proceeding with the order.

Online and retail stores may have similar promotions, but they might not be identical. We might also run exclusive online promotions that are not available in retail stores.

For further enquiries, please check with our customer service department at or your nearest retail store.

DB Bouns and promo code cannot be used together, you can only use once.
Promo codes can’t be applied on sale item(s). Please check that the promo code is still valid and not out of date. Then refer to the terms and conditions set out for that promotion.

We provide different shipping method according to the delivery destination.

The shipping method and shipping fees will be calculated at checkout

We are committed to delivering your order at the soonest in compliance with the rules and regulations of the authorities at the delivery destination.

Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorization, online security checks and stock availability.

If your delivery destination is HongKong, Macau and Taiwan. You can pick-up at SF-Express store or locker. Enter the pick-up store address to your delivery address.
Duties and taxes is not included in the shipping fees, you may need to pay duties and taxes according to the taxes rate and laws of your delivery destination.
We are unable to ship to any PO Box, military or protected areas. Shipping charges for a failed attempted delivery to restricted areas will be borne by you.
No, not all the items purchased can be return.

If the items belong to:Discounted item(s)、Customized item(s) or gift card will not be accepted.

No, item(s) purchased at retail store can exchange within 7 days, but cannot be refunded.

We want you to love your Dude & Bestie purchase. Try them in the comfort of your home and if you are dissatisfied with the item(s), return it within 14 days of receiving your order.

Refer to "Returns & Exchanges" for returns application and process.

Having an account with DUDEBESTIE.COM will speed up the checkout process and allow you to keep track of your orders.

You can sign up for an account before shopping or create one before you head to checkout. You will earn rewards point when purchase online and use it as our offline store.